How This FAQ Works for You
We've put together answers to the questions that come up most often — from setting up your account to sending a deposit through Nagad or Rocket and getting your withdrawal processed. Each answer reflects how the platform actually works, not a generic script. If you're logging in for the first time, the process starts with your mobile number and a one-time PIN
sent to your phone. From there, your account wallet is ready to receive funds. Deposits via bKash go through the number shown in your payment screen — open your bKash app, send to that number, confirm with your PIN, and the balance reflects in your wallet shortly after. For withdrawals, the platform runs a wallet verification step before your first payout —
you'll confirm the mobile wallet number tied to your account. That step keeps your funds moving to the right place. If something isn't covered here, our support team is reachable directly. Players in Dhaka and across Bangladesh can access the full FAQ from any mobile browser without needing the app.
- bKash
- Nagad
- Rocket